Exchanges & Returns
Be advised: we will only refund returns or exchange items that are in the original, mint condition and complete with all original packaging, any accessories, manuals or tags and sent to us within 30 days of order arrival. Shipping costs are not refundable.
To return or exchange an item, the customer must fill out the return form available in the online store CLICK HERE, add it to the package and send it by registered mail to the following address:
Estrada de Sassoeiros lote 24 a
Shipping costs are paid by the customer.
Once we receive the returned item, we will verify that it is complete and in the original condition in order to process the refund or exchange it.
In the case of a return, the customer may choose to use a credit in our online store for the same amount or receive a cash refund.
If the customer opts for a refund and the payment was made by credit card or ATM, the refund amount will be transferred to the IBAN that the client indicated on the return form. If the customer paid via paypal, their value will be credited at the paypal account.
For items returned by post mail we only exchange sizes and colours from the same model. It is possible to exchange an ordered item for a different one at our physical stores as long as the client presents the invoice and respects all the returns/exchange requirements (within 30 days of order receipt and product must be in mint condition, and with original packaging).
Exceptionally, for purchases made from 13/11/20, the exchange period will be extended until 31/12/2020. This extension does not apply to value refunds - for value refunds the 30 day period from receipt of order is maintained..
WARRANTIES AND AFTER-SALES SERVICE
All products sold, benefit from a guarantee of conformity, without prejudice to the applicable legal guarantees.
Bana assumes to carry out any repairs with suppliers. Whatever the problem related to your product, it is necessary to send along with the merchandise a copy of the invoice, the warranty certificate of the same (Wetsuits, watches, glasses) and the return form.
Attention, the warranty does not apply (or partially applies) to the repair of problems resulting from misuse, or non-use according to the manufacturer's specifications of use.
We recommend that you carefully read the user manual provided with the products.
Bana cannot be held responsible if the manufacturer refuses to apply the guarantee. Repair budgets not accepted by the customer may be subject to administrative fees. If you agree with the budget, you must make a bank transfer corresponding to the amount of the repair.
LITIGATION AND RESPONSIBILITIES
For the resolution of any and all litigation arising from the interpretation or execution of these General Conditions, the Court of the District of Cascais shall be competent.
Bana is not responsible for contractual delays or breach of contract due to force majeure disturbance, total or partial strike, postal services and means of transport or communication, flood, fire or war.
Bana is not responsible for any indirect damage: loss of exploitation, loss of benefit, loss of opportunity, damage or fees that may arise from the purchase of any product presented on the site.
Although our products have performances compatible with professional uses, Bana is not aimed at a professional audience.Bana cannot therefore be held liable for any damages resulting from a professional activity.
The site https://bana.ptt/pt/en/ is only for private use. The reproduction, transfer, distribution or storage of online contents from Bana website, without previous written authorization, is forbidden for other purposes.
To facilitate accessibility to other content, the website may include links to other websites. This does not mean that you support such sites or recommend such products and services and you hereby decline any responsibility for their content. The Client accessing an external link must read and accept the conditions of this website before using it.
The existing product catalogue in Bana is independent of the physical stores, both in terms of price and quantities in stock.
All promotional campaigns have limited and exclusive stock for online marketing, and may be different from physical store campaigns.